Implementation of Business Change Management

Response to the forces of change may require strategic change or operational change. Strategic change is organizational wide and has to do with organizational transformation. While strategic change has a long term focus, operational change has immediate effect on working arrangement within a part of the organization. Operational change focuses on elements like new systems, procedures, structures or technology. Organizational change can be static (Lewin’s model) or dynamic (Continuous  Change Process Model). Change management requires strategic thinking and planning, good implementation and stakeholders consultation. The change desired must be realistic, attainable and realistic.

Team Building to Support Change Management

For organizational change to occur, team building workshops facilitated by BPM consultants, can be formed to achieve understanding, detailed plans, measurable objectives and delegation of responsibilities. The responsibility to manage change does not rest entirely in the hands of the employees. Ideally, they are to do the best to their abilities and what they are chosen for as members of a team. Responsibility, however, does lie in the hands of management and executives. Their role is to empower and enable the team to carry out change under their leadership.

Managers and executives interpret, communicate and enable others, specifically the team, to enact change. They do not instruct or impose. Involving team members in the decision making process is a best practice to create change. Likewise, executives and managers need to be open to ideas from the team.

Change Management Requires Total System Support

The behaviors of employees, departments, clients, and vendors make a big difference in the system of an organization and how successful Six Sigma implementation and change management can function. Behaviors should be considered because if the current behavior of a client is that they do not like change or surprises, you may have to work them slowly to get them to agree to the changes. Some employees are set in their ways. Getting them to agree a change is for the better can be difficult too.

Change Management Models, Best Practices, Systems and Techniques.

Change is a common theme that runs through all organizations regardless of size, industry and age. Just think about some of these business changes you may have experienced  in your company and how you manage those challenges with change management issues you have encountered.

1. Acquisition of new companies in same or different business
2. Requesting  suppliers to use a new IT system and process
3. Shifting office spaces within an existing building
4. Implementing  or migrating to a new ERP solution
5. Reorienting around processes instead of functions

The concept of “change management” is a familiar one in most businesses today. But, how businesses manage change (and how successful they are at it) varies enormously depending on the nature of the business, the change and the people involved.

And a key part of this depends on how far people within it understand the change process.A “one-size-fits-all” approach is not effective for change management. Organizations that handle change well thrive, whilst those that do… Continue reading →